Privacy Policy
Effective Date: 3/18/2025
At Pro Specialty Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. Using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name, email address, phone number, and other contact details.
- Address and property information related to roofing or contracting services.
- Transactional information, including service requests, project history, invoices, and payments.
Non-Personal Information:
- Browser type, operating system, and device type.
- IP address and website usage statistics.
Cookies and Tracking Technologies:
- We use cookies, pixels, and similar tracking technologies to improve your experience.
- These technologies help us analyze website traffic and enhance service performance.
- You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- Providing Services: Delivering roofing and contracting services, including estimates, scheduling, and customer support.
- Communications: We will send project updates, reminders, and promotional offers via email, phone, or SMS (as permitted by law).
- Improving User Experience: Enhancing our website, services, and customer interactions.
- Legal Compliance: Meeting legal obligations and resolving disputes.
3. SMS Communications
We may send text messages (SMS) to inform you about project updates or service-related information.
- You consent to receive SMS communications from us by providing your phone number.
- SMS messages comply with A2P10DLC regulations to ensure secure and privacy-compliant messaging.
- You may opt out of SMS messages anytime by replying “STOP” to any message. Opting out may limit essential service updates.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third parties that assist in delivering our services (e.g., payment processors, scheduling software, and marketing agencies).
- Legal Compliance: Authorities or legal entities when required by law or in response to valid legal processes.
- Business Transfers: In the event of a merger, sale, or acquisition of business assets.
Marketing & Third-Party Sharing
- No mobile information (e.g., phone number) will be shared with third parties for marketing/promotional purposes.
- You may opt out of marketing communications at any time.
5. Your Rights and Choices
You have the right to:
- Access & Update: Request access to your personal information and update inaccuracies.
- Opt-Out: Unsubscribe from email, SMS, or promotional communications.
- Delete: Request the deletion of your data, subject to legal or regulatory requirements.
To exercise these rights, contact us at caleb@prospecialtyservices.com.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to secure your data, no method of transmission or storage is 100% secure.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If such data is identified, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted with a revised effective date.
10. Contact Us
If you have questions or concerns about our Privacy Policy, please get in touch with us:
Pro Specialty Services
Email: info@prospecialtyservices.com
Phone: 352-272-8854
Thank you for trusting Pro Specialty Services with your roofing and contracting needs.
